About the Role
The IT and Audiovisual Support Specialist is a full-time, non-exempt, hourly position in the IT Department reporting to and supervised by the Manager of End User Services & Technology. The IT and Audiovisual Support Specialist is responsible for all Firm audiovisual equipment, support, and services as well as assisting the Helpdesk team with general end-user technology support and maintenance. This position is located in the Boston office with the expectation of coming into the office five days a week.
Duties and Requirements
Provide audio, video, and multimedia technologies support for meetings and special events throughout the Firm.
Set-up multimedia equipment for videoconferences, webinars, PowerPoint presentations, and meetings, and overseeing and monitoring equipment during
meetings to ensure the best possible experience. Troubleshoot to quickly resolve issues that may arise.
Operate cameras, filming equipment, projectors, and recording equipment for meetings, events, classes, seminars, video conferences and for practice related, depositions and mock trials.
Provide technical hands-on meeting support, which may require the Technician’s presence during the event and occasionally involves afterhours support.
Support individual use of desktop conferencing solutions, such as Teams and Zoom.
Maintain equipment in proper working order, troubleshoots issues and contact vendors as necessary to resolve malfunctions. Make recommendations to the Manager for the purchase, replacement and upgrading of equipment.
Assist in set-up, move and break down of end-user hardware (desktops, laptops, monitors, etc.) as necessary for new hires, employee terminations and office moves.
Assist in imaging computers using Microsoft SCCM and prepare for deployment to end users as necessary.
Assist in maintaining and updating asset database of all end user computer hardware.
Assist the Helpdesk team as necessary to support end users with deskside visits and helpdesk ticket escalations.
Perform necessary diagnostics steps to determine problems.
Qualifications and Additional Skills:
Must have a knowledge of and experience working with multimedia software and audiovisual hardware, including Polycom & Crestron.
Must have the ability to test, diagnose, detect, and resolve problems quickly and effectively.
Proven strong problem-solving skills.
Advanced proficiency in Windows operations systems & troubleshooting required.
Proficiency in Microsoft Office required.
Experience with Microsoft SCCM or other end point management software preferred.
Ability to master the steps necessary to troubleshoot problems under pressure situations.
A self-starter with the ability to multitask and set priorities as needed.
Ability to work independently as well as with others.
Ability and willingness to learn new technology and participate in on-going training.
Ability to work irregular hours in the Boston office as needed.
Continue to advance in the knowledge and skills needed to perform job duties.
Remain composed and interact positively and professionally with higher management, peers and subordinates in all situations.
Communicate effectively in person, in writing and electronically.