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Customer Service Representative

Boston, MA

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Seeking talented individuals with strong communication skills and positive energy to assist their clients. This is a 3- 6 month contract with strong possibility of extension. This is a great opportunity for candidates to grow technically and enhance their customer service skills further. Will be working remotely from home during the pandemic.

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Duties are as follows:

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• Answer phones and respond to client requests following a defined support process

• Identify, research, and resolve client issues using customer service software applications

• Assess priority of reporting client incidents and escalating to appropriate team

• Provide regular status updates on client inquiries not immediately resolved

• Create and maintain knowledge base material, support tip sheets, and user guides

• Process device orders through distributor portals

• Present a professional image at all times to clients and vendors

• Provide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being met

• Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately

 

Qualifications:

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• Customer service experience

• Call Center experience is a plus

• Experience with software is a plus

• Strong communication and organizational skills

• Experience with MS Excel

• Salesforce is a plus

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Pay: $19.00 per hour