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Customer Service Representative

Boston, MA

3- 6 month contract with strong possibility of extension. Great opportunity for candidates to grow technically and enhance their customer service skills further. Will be working in a team environment with great energy.
 

Duties are as follows:

  • Answer phones and respond to client requests following a defined support process

  • Identify, research, and resolve client issues using customer service software applications

  • Assess priority of reporting client incidents and escalating to appropriate team

  • Provide regular status updates on client inquiries not immediately resolved

  • Create and maintain knowledge base material, support tip sheets, and user guides

  • Process device orders through distributor portals

  • Present a professional image at all times to clients and vendors

  • Provide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being met

  • Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately
     

Qualifications:
 

  • College degree or credits or equivalent experience

  • Call Center or Client Support is ideal

  • Experience with software customer support is a plus

  • Strong communication and organizational skills

  • Experience with MS Excel

  • Saleforce is a plus

Job Type: Contract

 

Pay: $16.00 per hour

 

Schedule: 8 hour shift, Monday to Friday

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