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Customer Service Associate

Boston, MA

Our Client is a well established HealthCare IT service provider and is seeking talented individuals with strong communication skills and positive energy to assist their clients and end users with various situations. This is a 3- 6 month contract with strong possibility of extension. This is a great opportunity for candidates to grow technically and enhance their customer service skills further. Will be working in a team environment with great energy.

 

Duties are as follows:

  • Answer phones and respond to client requests following a defined support process

  • Identify, research, and resolve client issues using customer service software applications

  • Assess priority of reporting client incidents and escalating to appropriate team

  • Provide regular status updates on client inquiries not immediately resolved

  • Create and maintain knowledge base material, support tip sheets, and user guides

  • Process device orders through distributor portals

  • Present a professional image at all times to clients and vendors

  • Provide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being met

  • Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately

 

Qualifications:

  • College degree or credits preferred or equivalent experience

  • Call Center or Client Support is ideal

  • Experience with software customer support is a plus

  • Strong communication and organizational skills

  • Experience with MS Excel

  • Saleforce is a plus

 

Job Type: Contract

 

Salary: $16.00 /hour

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