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Client Service Analyst (Jr IT)

Boston, MA

Healthcare IT environment is seeking a client service representative for a 3 month contract with strong possibility of extension. This is a great opportunity for recent grad with strong intern or customer service experience. Will be working in a team environment with great energy.

Duties are as follows:

  • Answer phones and respond to client requests following a defined support process

  • Identify, research, and resolve client issues using customer service software applications

  • Assess priority of reporting client incidents and escalating to appropriate team

  • Provide regular status updates on client inquiries not immediately resolved

  • Create and maintain knowledge base material, support tip sheets, and user guides

  • Process device orders through distributor portals

  • Present a professional image at all times to clients and vendors

  • Provide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being met

  • Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately

Qualifications:

  • Bachelor’s Degree or Associates Degree is ideal or equivalent experience

  • Experience with software customer support preferred

  • Strong communication and organizational skills

  • Exposure to MS Excel

 

Job Type: Contract

 

Salary: $16.00 /hour

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